![]() ![]() ![]() If the company does decide to compensate customers, the details will remain confidential between customers and the company, Trend Micro's Ikenomoto said. Trend Micro has yet to make any announcement on compensation or other measures for customers affected by the problem. Every year I pay money to Trend Micro, and then it turned out that they were the cause of this trouble and this is just unbelievable." "Then when I got home in the afternoon and I found out that it was Trend Micro. "Initially, I wasn't angry, I was just worried. For information about scan methods, see Scan Methods. After spending an hour trying to get through to the PC vendor's call center without success, she gave up, switched off her PC and left her house for an appointment she couldn't miss, she said. Virus Patterns The virus pattern available on a client computer depends on the scan method the client is using. She at first thought either the PC had downloaded a virus through the e-mail software, or that the PC was breaking down. Trend Micro Virus Pattern File is a collection of Virus Pattern files updated from the latest identified virus databases for Trend Micro anti-malware products, which can help users. The PC slowed to a crawl when downloading e-mail, Machida said. Saturday morning, when she switched her PC on. "It was a lot of trouble, I had to go half the day not using my PC," said Yoshimi Machida, a language instructor in Tokyo whose desktop PC was hit by the faulty update at about 9 a.m. The company had several hundred calls from customers in the U.S., Ikenomoto said. The vast majority of those affected by the faulty file were in Japan, although Trend Micro has received several reports of users experiencing problems from Australia and countries in the Middle East and Europe. ![]()
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